Repair Terms

Last updated August 2026

These terms are between you and Modern One Technologies, LLC, doing business as Modern Technologies, and they apply to work we do on your equipment. Leaving a device with us means you accept them. Below, "we" and "us" mean that company. If something here doesn't sit right with you, ask us before you hand it over and we'll talk it through.

You hear the price before we start

Nothing gets worked on until you've said yes to a number. That includes anything we find along the way. If we open it up and the real fault is bigger than the one you described, we stop and call you.

Diagnostic work runs $40, and it comes off the bill if you go ahead with the repair. Deeper teardowns cost more, and we tell you that before we do them, not after.

Your data, and why the backup is your job

Back up anything you can't afford to lose before you bring your device in. Repair work can cause data loss, and some of it we cannot prevent. A drive that is already failing can die completely the next time it spins up, and that can happen while it sits on our bench doing nothing unusual. We are not responsible for data lost, corrupted, or made unrecoverable during a repair.

That's the disclaimer and we have to say it plainly. Here's what we actually do. We work in a way that gives your data the best chance, we tell you before we do anything that would wipe a drive, and when a job is specifically about recovering or moving data, that's the job, and we treat it that way. If you're not sure whether something on the machine matters, say so at the counter and we'll plan around it.

If you can't back it up yourself because the machine won't start, tell us. That's a service we offer, and it's cheaper than the alternative.

What we can and can't be responsible for

We stand behind our own workmanship, and the next section says how. Some things sit outside that, and you should know which:

• Faults that were already there. Devices come in damaged, worn, or previously repaired by somebody else, and we can't be responsible for conditions we didn't cause.
• Liquid-damaged equipment. Corrosion keeps working after the device is dry. A machine we bring back can fail again later, and we can't warranty that outcome. We'll say so before we start.
• Devices that were opened, modified, or worked on before they reached us. We'll still take a look, and we'll tell you what we find.
• Data, in the terms set out above.
• Software problems that come back because of how a machine is used, or because of software you install after it leaves us.
• Manufacturer defects and recalls, which are between you and the manufacturer, though we'll help you make the claim.

Some repairs carry a real risk of making a device unusable. Board-level and micro-soldering work on equipment that is already damaged is the clearest example. Where that's the case we tell you before we start, and going ahead means accepting that risk.

Our warranty

We warrant our own labor for 30 days from the day you pick the device up. If the same fault comes back in that window, bring it in and we'll put it right at no charge for our time.

Parts we supply carry whatever warranty the manufacturer or supplier gives them, and we pass that through to you and handle the claim on your behalf. Ask us what a specific part carries before we order it and we'll tell you.

The warranty covers the repair we performed. It does not cover a new and different fault, physical or liquid damage after the repair, or a machine that has been opened by somebody else in the meantime.

Except for the warranty stated above, and to the extent Missouri law allows us to say so, we make no other warranty of any kind on repair work, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Nothing in these terms takes away a right you have under Missouri law that cannot be waived.

The device has to be yours

By leaving equipment with us you're telling us you own it, or that the owner has authorized you to have it repaired. If that turns out not to be true we may stop work and hold the device until ownership is sorted out.

We are not searching your device. If in the course of a repair we come across material we are required by law to report, we will report it.

Passwords and access

Bring the password or passcode. We can't test a repair on something we can't log into, and a machine we can't verify is a machine we can't confidently hand back. Where a repair needs it we may reset software or restore a device to factory condition, and we tell you before we do.

Parts

We use new parts where new parts exist. On older equipment the only part available is sometimes used or refurbished, and where that's the case we tell you before we order it and it goes on your invoice that way. You will always know whether the part going into your device is new, used, or refurbished, because we'd want to know.

Payment

Payment is due when you collect the device. We may keep the device until the bill for the work on it is paid, to the extent Missouri law allows.

Parts that have to be ordered specially may need paying for up front, and we'll tell you at the time. If you change your mind after we've ordered a part, we'll refund what you paid less anything the supplier charges us to send it back. If the part can't be returned at all, we'll tell you that before you commit, not after.

How we'll reach you

We use the phone number and email you give us to talk to you about your repair: quotes, approvals, questions, and telling you when it's ready. That includes text messages if the number you give us can receive them, and your carrier's normal rates apply. Tell us to stop texting and we'll stop, and it won't affect your repair.

These are messages about your own job. We won't add you to a marketing list or send you offers unless you ask us to.

Picking your device up

We invoice the work and let you know it's ready. If a device is still here 90 days after that, and we haven't been able to reach you, we may treat it as abandoned and dispose of it as Missouri law allows, including selling it to recover what's owed.

Whatever happens to an unclaimed device, the data on it does not go with it. We erase the storage before anything is sold, recycled, or scrapped. That is not a courtesy, it's the only responsible way to dispose of a machine somebody trusted us with.

We'd much rather give you your device back. If you need more time, tell us and we'll make a note. The clock is about equipment nobody ever comes back for, not about somebody having a difficult month.

Work we turn down

We can decline a job. Usually that's because the repair isn't economic, the parts don't exist any more, or the risk of making things worse is higher than the chance of fixing it. We'll tell you which, and we'll tell you honestly if the answer is that you're better off replacing it.

What we're responsible for

To the extent the law allows, our total liability for any claim connected to a repair is limited to what you paid us for that repair. We are not liable for indirect, incidental, or consequential damages, including lost data, lost profits, or the cost of replacement equipment. Again, nothing here takes away a right Missouri law says you keep.

Which law applies

These terms are governed by the laws of the State of Missouri. Any dispute will be brought in the state or federal courts serving Cole County, Missouri.

Questions

Ask us before you leave the device, not after. That's what the counter is for, and our number is on the home page.